Help & Support
Help and support are a key concept to the underlying philosophy of this project. We are users ourselves and can value the information we can get by reading a thorough documentation, watching an insightful video tutorial as well as the immediate response to our requests when we are stuck. To this end, we offer two paths for obtaining help and support regarding JoomlaPack.
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If you need a thorough User's Guide for JoomlaPack you can go straight to our documentation page and view the latest version on-line, or pay a visit to our File Release System to download the latest published version of the documentation in PDF format. Our documentation section also includes a sub-section devoted to Video Tutorials. If you're the visual kind of guy or gal, head over to the videos already! |
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If you need support, we offer zero-day support through our dedicated support forum. Inquiries are usually answered within a calendar day (we keep supporting you on weekends and holidays). If your issue needs attention from a developer, this is usually done within 24 hours. Most issues are resolved right away, the most complicated will need 2-4 days until they are thoroughly resolved. |
However, if you need to learn more about Joomla! itself, this is not the place to do so. To learn more about Joomla! and how to use it, we suggest that you head over to Joomla Tutorials, a great site with animated tutorials, tips and tricks and more.
